Frequently Asked Questions

At Hotel Due Mari, we would like to inform you about all our services, so that you can enjoy your stay in the utmost comfort. From the information request, until your last day of vacation, here you will find all the answers to your questions. If you have any more doubts, do not hesitate to contact us.

#!Timetable
What are the check-in and check-out times?

At Hotel Due Mari in Rimini, check-in is from 1:00 PM, while check-out is by 10:00 AM. If you arrive before check-in time, no problem. You can drop off your bags and start your holiday by spending the time by our pool or heading straight to the beach.

If you don't want to leave immediately on your departure day, we ask that you vacate your room by 10:00 AM You can leave your bags in the luggage storage room and collect them upon your actual departure.

Can I arrive after 2:00 PM?

Yes, at Hotel Due Mari in Miramare, Rimini, you can easily arrive after 2:00 PM. Our reception is 24-hour.
If you've booked the Full Board option, lunch on the day of arrival is included in your stay. Therefore, if you don't arrive in time for lunch, you can have it on the day of departure in our dining room, or by requesting a meal kit instead.

What's breakfast time at Hotel Due Mari?

Breakfast is served from 7:30 AM to 10:00 AM at Hotel Due Mari in Rimini. Every morning, we welcome you to the restaurant with a hearty buffet featuring sweet and savory options, espresso, herbal teas, regular tea, and much more.

What times does the Hotel Due Mari restaurant operate?

The Hotel Due Mari restaurant is open every day. Lunch is from 12:30 PM with last seating at 2:00 PM, and dinner is from 7:30 PM with last seating at 9:00 PM.

What time does the hotel close?

The reception at Hotel Due Mari in Rimini is open 24 hours a day, allowing you to come and go whenever you like. At night, you'll find a night concierge service available for any needs.

#!Services
Do you offer gluten-free or food intolerance-friendly menus at your restaurant?

Yes, at the Hotel Due Mari in Rimini, we offer options and variations for guests with food intolerances and gluten, even though we do not have an AIC-certified kitchen. We are committed to ensuring a peaceful stay, even at the table, by following these guidelines:

  • Maximum Chef Flexibility: For main meals (lunch and dinner), our chef is at your complete disposal to modify the daily menu or create dedicated and safe alternatives based on your specific needs.
  • Safe Gluten-Free Breakfast: To start your day with peace of mind, at breakfast you will find a dedicated box with gluten-free products, rigorously sealed at source to prevent any contact.
  • Cross-Contamination Notice: Since our kitchen is not an exclusive and certified "gluten-free" environment, we cannot guarantee the absolute absence of traces or cross-contamination. For this reason, we do not offer elaborate gluten-free menus, but rather simple and carefully prepared solutions with the utmost precautions.

Note to guests: Please report any food intolerances or allergies when booking or before your arrival so our staff can best serve you.

Do you accept dogs and other pets at Hotel Due Mari? Are there any additional costs?

Yes, Hotel Due Mari in Rimini is a pet-friendly hotel and happily welcomes dogs and other pets.

To ensure maximum hygiene and comfort for all guests, we charge a daily supplement ranging from €10 to €20 depending on the size of the pet, for thorough sanitization of the room with specific products.

Here is some useful information for your stay with your dog:

  • Common areas and rules: Pets must be kept on a leash in common areas. They are not permitted in the outdoor pool or restaurant.
  • Room cleaning: For your pet's safety, room cleaning will take place at times agreed upon in advance with the housekeeper.
  • Pet-friendly beach: In front of the hotel, at our partner beach, you can reserve a fenced-in area for dogs (this service is subject to a fee and can be requested directly from the lifeguard).
  • Liability: Any damage or extraordinary cleaning will be quantified at the end of your stay.
Is there an internet connection available?

Yes, internet connection is available via fiber optic Wi-Fi throughout the hotel.

How is the restaurant service at Hotel Due Mari organized?

At Hotel Due Mari in Rimini, breakfast is served as an assisted buffet featuring sweet and savory options, along with table service for espresso coffee. For lunch, we offer a convenient assisted buffet with various stations dedicated to different courses, featuring meat, seafood, and vegetarian options. You'll also find a show cooking station where you can watch the chef at work.

If you'd like to eat right on the beach under your beach umbrella, you can order our delivery service. For dinner, however, let us pamper you with our à la carte menu and table service.

Is lunch included on the day of arrival?

Yes. If you arrive before 2:00 PM, lunch on the first day is included in your stay. If you're unable to reach Hotel Due Mari by this time, you can make up for the lunch you missed on the day of departure or request convenient replacement lunch boxes.

Is the pool at Hotel Due Mari heated?

Yes, the pool at the Hotel Due Mari in Miramare, Rimini is heated, so you can enjoy it from April until the end of October.

What services and areas are there in the hotel for children?

At Hotel Due Mari, we also focus on the well-being of our little guests and the peace of mind of their parents. Among our key services for children are:

  • In-room comfort: upon request and for a supplement, we provide cribs and cots, as well as baby baths, potty chairs, and bed rails.
  • Our kitchen and restaurant are child-friendly: you'll find baby seats, cutlery, plates, and cups in the dining room. Our chefs prepare delicious baby menus and, for weaning babies, fresh baby food and purees, with complete flexibility regarding meal times. A bottle warmer is always available at our 24-hour bar.
  • Fun and Leisure: In addition to the indoor play area and our heated outdoor pool, the beach offers daily entertainment at our partner beach club. Additionally, at reception you can request discounted tickets for major amusement parks and special offers at local amusement parks.
  • Safety: For parents' peace of mind, we offer an on-call medical and pediatric assistance service.
What if my child is sick?

If your child gets sick, our trusted pediatrician is available (upon request and for a fee). Visit us at reception for more information.

Is it possible to get a room with a balcony?

Yes, all rooms at Hotel Due Mari in Rimini have a balcony with a stunning sea view.

Our hotel offers two types of rooms:

  • Superior (16-17 m²)
  • Junior Suite (25 m²)

These rooms are located on the 2nd through 5th floors and offer a breathtaking sea view!

Is there air conditioning in the room?

Yes, all rooms at Hotel Due Mari are air conditioned. This service is included in the price, and you can choose the temperature in your room yourself.

Are there any beaches that have agreements with Hotel Due Mari? Is the beach included in the price?

Hotel Due Mari has a partnership with Beach No. 150, located about 30 meters from the hotel. To get there, simply cross the street. Beach service is included in the all-inclusive package.

What does the Hotel Due Mari's full board service include?

The Full Board service at Hotel Due Mari includes overnight stay, breakfast, lunch and dinner.

Breakfast is a buffet served in the restaurant from 7:30 AM to 10:00 AM, with sweet and savory options, espresso coffee, tea and herbal teas.

Lunch is a buffet served from 12:30 PM to 2:00 PM, while dinner is available à la carte from 7:30 PM to 9:00 PM. You can also enjoy our convenient lunch delivery service to enjoy your meal right under your beach umbrella on the beach.

Every day, you'll find a wide selection of pastries and delicious baked goods, all prepared by our pastry chef.

What does the Hotel Due Mari's All-Inclusive service include?

The All-Inclusive service includes all the services already included in the full board: assisted buffet breakfast from 7:30 AM to 10:00 AM, assisted buffet lunch (or delivery service) from 12:30 PM to 2:00 PM and dinner with à la carte menu from 7:30 PM to 9:00 PM.

In addition to these services, the All-Inclusive option also includes beach service with beach umbrellas and sunbeds and drinks at mealtimes.

Is it possible to stay beyond check-out time?

If your room is available on the day of departure, you can request a paid late check-out service. The day before check-out, please visit reception to check your room's availability and book the service.

In any case, you can leave your luggage at the hotel for free and continue to enjoy the various services of the Due Mari.

Is it possible to book tickets for amusement parks?

Of course. You can book your tickets directly at Hotel Due Mari. We have a partnership with a local agency that provides discounted tickets for all the parks along the Riviera; they will deliver them directly to the hotel.

Is it possible to rent bicycles?

Yes, Hotel Due Mari offers free bicycles for all guests. To rent one, just contact the reception, which will make the reservation for you. If you have young children, we also have bicycles with child seats available for the safe and comfortable transport of our youngest guests.

Is there private parking or a garage available?

Yes, Hotel Due Mari offers a private fenced parking lot nearby. The service is available upon request for €15 per day. Since spaces are limited, we strongly recommend booking your parking spot in advance.

Do you organize themed evenings or special dinners during the week?

Our idea of hospitality also encompasses conviviality, which is why we organize various events designed to enrich your stay. Among these, the highlight of the spring-summer period is undoubtedly our GOLDEN HOUR, an exclusive sunset aperitif open to both hotel guests and the public.

Every evening, from 6:00 PM to 7:30 PM, we invite you to discover an authentic ritual of light and flavor dedicated to lightness, where time seems to stand still. Enjoy signature cocktails from our Lady Kristina Bar, expertly paired with culinary excellence and appetizers curated by Chef Salvatore. Whether held outdoors or indoors, weather permitting, Golden Hour is a small daily ritual to start the evening in style and tranquility, immersed in an atmosphere of music, glimpses of the sunset, and infectious smiles. A true sip of summer, every evening.

#!Booking and payment methods
What advantages do I have if I book directly?

Booking directly with us is always a good idea. We always guarantee the best rate compared to online booking portals. Our online booking system updates prices in real time with the direct discount applied.

To get the absolute best price without any kind of commission:

  • Book directly on our official booking engine
  • Call (+39) 0541- 207822
  • Or request a quote directly from our website
What extra benefits can I get by booking directly?

Here are some of the extra benefits you can get by booking directly with us:

  • Lowest rates guaranteed
  • Exclusive discounts on spa wellness services
  • Special conditions for car parking
  • Greater flexibility on check-out times
  • Priority treatment for room assignments
Is the tourist tax included in the price?

No, the tourist tax is a municipal tax that must be paid to the City of Rimini and must be paid at the hotel. It's €4.00 per person per night, for a maximum of 7 consecutive nights. Children under 14 years old are exempt.

Can I pay by credit card?

Yes, we accept major credit cards: Visa, MasterCard, Maestro, American Express and Diners.
Alternatively, you can pay with cash up to the amount permitted by law, by debit card or with digital payment via the satispay app.
You can also pay by bank transfer, if it's more convenient for you. In this case, we require that you make the payment at least 5 days before checkout.
In the case of bank transfers made before arrival at the property, the tourist tax must be excluded because it is paid at the property at the end of the stay.
We do not accept payments by bank check.

Can I get travel insurance?

Yes, if you'd like to insure your holiday, we recommend the Care4UHotel. This insurance protects your stay against unforeseen events such as cancellation or interruption and must be purchased within 48 hours of booking.

For more information or assistance with purchasing, please contact their customer service by calling: 0463 721205. Or visit the website: https://www.care4uhotel.com/en/

How do I confirm my reservation?

At Hotel Due Mari, we have different booking confirmation options and cancellation policies depending on the time of year and the length of your stay. Below is a description of the main options, but please refer to your quote for the specific terms that apply to you.

FULL FLEXIBILITY
With our flexible rate, you can reserve your room right away without paying anything upfront.

Your real benefits:

  • Extended free cancellation – you can cancel your reservation free of charge up to 21 days before your arrival date, with no penalty.
  • No immediate payment – no deposit is required upon confirmation. We will ask you to pay a deposit equal to 30% of the total cost of your stay only after the 21-day period has expired, when the reservation is finalised.
  • Maximum flexibility for changes – within the 21-day period, you can also request to change your stay dates, subject to availability.

30% DEPOSIT
Upon booking, we require a deposit equal to 30% of the total cost of your stay, to be paid by bank transfer within 7 days of booking.

Cancellation Policy:

  • Up to 21 days before the arrival date, cancellation incurs no penalty
  • From the 20th day before the arrival date up to the 15th day, the cancellation fee is 30% of the total amount
  • From the 14th day up to the 4th day before the arrival date, the cancellation fee is 50% of the total amount
  • From the third day before arrival through the day of arrival, or in the event of a delayed arrival, early departure, or no-show, 100% of the total stay cost will be charged.

You can also purchase travel insurance through Care4UHotel to protect yourself against unforeseen events and receive a refund in the event of cancellation or interruption of your stay. The insurance must be purchased within 48 hours of booking.

Click this link for more details: https://www.care4uhotel.com/en/

What happens if I make a reservation and then have to cancel it?

Hotel Due Mari in Rimini has different cancellation policies for its guests, depending on the time of year and the length of their stay.

The two main options are:

  • Complete flexibility with a deposit (30%) due shortly before arrival: 21 days before your arrival, we will contact you to arrange payment, and your reservation will become final. Up to 21 days before your arrival, you may cancel your reservation free of charge or change your holiday dates.
  • A 30% deposit is required at the time of booking, to be paid by bank transfer within 7 days. If you cancel up to 21 days before your arrival date, no cancellation fee will apply. From the 20th day onward, cancellation fees ranging from 30% to 100% will apply.

For added protection, you can choose to purchase an insurance policy with Care4UHotel to safeguard yourself against any unforeseen events. The coverage protects you in the event of cancellation or interruption of your stay and must be activated within 48 hours of booking.

Find all the details here: https://www.care4uhotel.com/en/
And you can purchase your policy online here: https://www.care4uhotel.com/en/buy

#!Location
Where is the hotel located? Is it far from the beach?

The hotel is located at Viale Principe di Piemonte, 53 and is approximately 30 meters from the beach. Reaching Hotel Due Mari is very easy by any means of transport.

  • By car, once you exit the Rimini Sud highway toll booth (if you're coming from the north) or Riccione (if you're coming from the south), it takes between 10 and 15 minutes depending on traffic.
  • By train, Rimini – Miramare station is just 200 meters from the hotel.
Is Hotel Due Mari located in a restricted traffic zone in Rimini?

No, the Hotel Due Mari & SPA in Rimini is not located in a limited traffic zone (ZTL). Our property, located at Viale Principe di Piemonte 53 in Miramare, is freely accessible by car at any time of day or night, without the risk of fines or the need to request special transit permits from the Municipality of Rimini.

For those traveling by car and seeking maximum convenience, we offer our guests the following options:

  • Hotel parking: We have parking spaces (reservation required, for a fee) to ensure safe and stress-free parking throughout your stay.
  • Loading and unloading luggage: Since the hotel is outside the ZTL, you can conveniently pull up in front of the entrance to unload your luggage with complete peace of mind.
How can I reach your hotel by car?

Arriving on the highway from the north, we recommend exiting at Rimini Sud and taking the Statale Adriatica 16 towards Riccione. About 5 km from the highway exit, near the airport, take the exit on your left, Via Cavalieri di Vittorio Veneto. At the end of the road, you'll find a roundabout; take the third exit to reach Hotel Due Mari.

If you're coming from the south, we recommend exiting at the Riccione toll booth and then taking State Road 16 toward Rimini. You'll then need to turn right at Via Cavalieri di Vittorio Veneto.

How can I get to your hotel from the train station?

It's very easy. The Rimini Miramare train station is 200 meters from the hotel. When you exit the station, just walk all the way down Viale Oliveti toward the sea, then turn right onto Viale Principe di Piemonte, you'll be at the hotel in less than 10 minutes.

How can I reach your hotel by Metromare?

You can board the Metromare at either the Rimini or Riccione station. Get off at the Miramare Airport stop, which is about 200 meters from our hotel.

How far is the hotel from Rimini Federico Fellini Airport?

Hotel Due Mari is located just 1.4 km from Federico Fellini International Airport (RN). The journey is very short: about 5 minutes by car or taxi and about 17 minutes on foot. Its proximity to the airport makes it a strategic choice for those traveling by plane.

Is the hotel near the Metromare and train station?

Yes, Hotel Due Mari is located about 400 meters from the "Miramare Airport" hub. This station serves both regional trains and the Metromare line, providing easy access to Rimini city center, the Fair, and Riccione.

What excursions or activities can we do from Hotel Due Mari?

Our location in Miramare di Rimini is the ideal starting point for combining relaxation on the beach with exploring the surrounding area. Staying at the Hotel Due Mari, you can easily visit:

  • The large amusement parks of the Riviera: we are very close to Fiabilandia (also reachable on foot) and a short distance by car or public transport from Oltremare and Aquafan in Riccione and the Cattolica Aquarium.
  • Rimini's historic center: thanks to the convenient Metromare line or buses, you can reach Rimini's Roman and Renaissance heart (the Arch of Augustus, the Tiberius Bridge, and the Malatesta Temple) in just a few minutes.
  • Discover the hinterland: we organize and recommend excursions to the most charming medieval villages of the Marecchia and Conca Valleys, such as San Leo, Santarcangelo di Romagna, and the Republic of San Marino.
  • Outdoor activities: At our reception, you can ask for information on bike rentals and cycling routes or walks in the new Parco del Mare.
#!Generals
What to do in Rimini with children if it rains?

Rain won't stop the fun! You can visit the Cattolica Aquarium or Oltremare in Riccione (mostly indoor areas). For a cultural afternoon, the Fellini Museum and PART in Rimini city center are very engaging. Alternatively, Le Befane Shopping Centre features a large multiplex cinema and play areas.

Is the panoramic Spa accessible to non-guests (Day Spa)?

Absolutely! Hotel Due Mari offers Day Spa packages for non-residents. You can enjoy our panoramic sea-view Spa for a few hours or the entire day. Advance booking is required to ensure a relaxing and private experience for all guests.